Inbound Call Specialist - Entry-Level Customer Support

TEKsystems; Tempe (AZ); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k)

Job summary

TEKsystems in Tempe, AZ is seeking a Customer Service Representative to work in a call center environment. You will handle inbound calls, follow up on inquiries, and address questions about prior authorization and general information while entering data accurately.

The role emphasizes high quality and attention to detail, with daily call volumes measured for quality and accuracy. This onsite position uses multiple systems to track communications with customers.

Qualifications

• Customer service representative role in a call center.
• High attention to detail and accuracy in data entry.
• Ability to use multiple systems to track information.

Responsibilities

• Handle inbound calls and some follow-up calls.
• Answer questions on prior authorization and general inquiries.
• Enter information accurately with attention to quality and data accuracy.

Skills

Call center

Customer service

Computer literacy

Education

Entry Level

Job description

TEKsystems in Tempe, AZ is seeking a Customer Service Representative to work in a call center environment. You will handle inbound calls, follow up on inquiries, and address questions about prior authorization and general information while entering data accurately.

The role emphasizes high quality and attention to detail, with daily call volumes measured for quality and accuracy. This onsite position uses multiple systems to track communications with customers.