Insurance Support Specialist – Call Center

DXC Technology Inc.; Nashville (TN); On-site; USD 40,000 - 55,000; Full time

Job summary

DXC Technology Inc. is seeking a Customer Service Associate to handle inbound calls and support insurance and financial product inquiries. You will assist with policy information, processing transactions, and research/resolution of issues while maintaining accurate documentation in internal systems.

The role requires strong communication, de-escalation, and multitasking skills in a fast-paced environment, with adherence to SLAs and quality standards.

Qualifications

• High school diploma or equivalent required.
• 2+ years in customer service, call center, or high-volume roles.
• Strong verbal and written communication; de-escalation skills.
• Detail-oriented with the ability to multitask and navigate multiple systems.
• Comfortable in a fast-paced, metrics-driven environment.

Responsibilities

• Handle inbound calls with timely, accurate responses to inquiries about insurance and financial products.
• Assist with account servicing including policy information, transactions, updates, and general inquiries.
• Research and resolve issues with effective follow-up and high-quality service.
• Document customer interactions, transactions, and outcomes in internal systems.
• Process requests such as account updates and transactions in compliance with policies.
• Navigate multiple systems to deliver complete and accurate responses.
• Meet or exceed SLAs, quality standards, and performance metrics.
• Escalate complex or sensitive issues to appropriate teams.

Skills

Customer service

Call center experience

Communication skills

De-escalation

Multitasking

Education

High school diploma or equivalent

Tools

CRM systems

Call center software

Job description

DXC Technology Inc. is seeking a Customer Service Associate to handle inbound calls and support insurance and financial product inquiries. You will assist with policy information, processing transactions, and research/resolution of issues while maintaining accurate documentation in internal systems.

The role requires strong communication, de-escalation, and multitasking skills in a fast-paced environment, with adherence to SLAs and quality standards.