Remote Call Center Supervisor – Insurance & Financial Services

DXC Technology Inc.; Nashville (TN); Remote; USD 52,000 - 76,000; Full time

Job summary

DXC Technology is seeking a Call Center Supervisor to lead a team of Customer Service Representatives in insurance and financial services. You will coach staff, ensure FINRA compliance, monitor KPIs, and drive improvements in service quality across a remote US-based team.

The role requires a Bachelor’s degree and 3–5 years in customer service with a leadership track record, plus strong communication and CRM skills.

Qualifications

• Bachelor’s degree in Business Administration, Finance, or a related field
• 3–5 years of experience in customer service, preferably in insurance, banking, or financial services
• Proven leadership experience with coaching and developing teams
• Strong understanding of financial services regulations and compliance standards
• Excellent communication, interpersonal, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced, high-volume environment
• Proficiency in Microsoft Office and CRM systems

Responsibilities

• Supervise, coach, and develop a team of Customer Service Representatives to deliver exceptional customer support
• Ensure adherence to regulatory and compliance standards, including FINRA guidelines and internal audit requirements
• Monitor team performance through KPIs, quality assurance metrics, and call evaluations
• Develop and implement customer service strategies, policies, and procedures to improve operational efficiency and service quality
• Provide ongoing training and mentorship, including guidance on compliance, systems, and product knowledge
• Manage and resolve complex customer escalations in a timely and professional manner
• Collaborate cross-functionally to ensure a seamless and consistent customer experience
• Maintain accurate documentation of customer interactions in CRM systems and ensure data integrity
• Stay current on industry trends, regulatory updates, and product changes

Skills

Leadership

Communication

Problem-solving

Multitasking

CRM systems

Education

Bachelor’s degree in Business Administration/Finance/related field

Tools

Microsoft Office

CRM systems

Job description

DXC Technology is seeking a Call Center Supervisor to lead a team of Customer Service Representatives in insurance and financial services. You will coach staff, ensure FINRA compliance, monitor KPIs, and drive improvements in service quality across a remote US-based team.

The role requires a Bachelor’s degree and 3–5 years in customer service with a leadership track record, plus strong communication and CRM skills.