Remote Insurance Customer Service Specialist

DXC Technology; Mirando City (TX); Remote; USD 31,800 - 54,600; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan

Job summary

DXC Technology is seeking an Insurance Customer Service Representative to support clients with inquiries about insurance and financial products. You will handle inbound calls, document interactions, and ensure accurate policy information while complying with regulatory requirements.

This role emphasizes strong communication, detail orientation, and the ability to thrive in a fast-paced call center environment.

Qualifications

• High school diploma or GED is required.
• 2+ years in customer service, call center, or high-volume environment.
• Clear verbal and written communication; ability to de-escalate issues.

Responsibilities

• Handle inbound calls with timely, accurate responses about insurance and financial products.
• Assist clients with account servicing: policy information, transactions, updates, inquiries.
• Research and resolve customer issues with high-quality service and timely follow-up.
• Document all interactions and transactions in internal systems.
• Process requests (account updates, documentation, transactions) per policy and regulation.
• Meet or exceed SLAs, quality standards, and performance metrics.
• Escalate complex issues to appropriate teams when needed.
• Maintain knowledge of products, services, and regulatory guidelines.
• Identify opportunities to improve processes and customer experience.

Skills

Customer-focused mindset

Problem-solving

Teamwork

Adaptability

Calm under pressure

Active listening

Education

High school diploma or GED

Tools

CRM systems

Call center technologies

Job description

DXC Technology is seeking an Insurance Customer Service Representative to support clients with inquiries about insurance and financial products. You will handle inbound calls, document interactions, and ensure accurate policy information while complying with regulatory requirements.

This role emphasizes strong communication, detail orientation, and the ability to thrive in a fast-paced call center environment.