Insurance Support Specialist - Call Center

DXC Technology; Nashville (TN); On-site; USD 36,000 - 54,000; Full time

Job summary

DXC Technology in Nashville seeks a customer service professional to support inquiries related to insurance and financial products. You will handle calls, document interactions, and maintain precise records while meeting metrics and SLAs.

This full-time role requires a high school diploma and 2+ years in fast-paced, customer-facing environments with strong communication and problem-solving skills. You will navigate multiple systems and process account updates, while escalations to appropriate

Qualifications

• High school diploma or GED required.
• 2+ years in customer service, call center, or high-volume roles.
• Strong verbal and written communication; ability to de-escalate.
• Attention to detail and organizational skills.
• Multitask across multiple systems in a fast-paced, metrics-driven environment.

Responsibilities

• Handle inbound calls and provide timely, accurate responses about insurance and financial products.
• Assist with account servicing, including policy information, transactions, updates, and inquiries.
• Research and resolve issues with follow-up and high-quality service.
• Document customer interactions, transactions and outcomes in internal systems.

Skills

Customer service

Communication

Multitasking

Problem-solving

Education

High school diploma or GED

Tools

CRM systems

Call center software

Job description

DXC Technology in Nashville seeks a customer service professional to support inquiries related to insurance and financial products. You will handle calls, document interactions, and maintain precise records while meeting metrics and SLAs.

This full-time role requires a high school diploma and 2+ years in fast-paced, customer-facing environments with strong communication and problem-solving skills. You will navigate multiple systems and process account updates, while escalations to appropriate