Insurance Call Center Representative

DXC Technology Inc.; Nashville (TN); On-site; USD 40,000 - 55,000; Full time

Job summary

DXC Technology Inc. is seeking a Customer Service Associate to handle inbound calls and support insurance and financial product inquiries. You will assist with policy information, processing transactions, and research/resolution of issues while maintaining accurate documentation in internal systems.

The role requires strong communication, de-escalation, and multitasking skills in a fast-paced environment, with adherence to SLAs and quality standards.

Qualifications

• High school diploma or equivalent required.
• 2+ years in customer service, call center, or high-volume roles.
• Strong verbal and written communication; de-escalation skills.
• Detail-oriented with the ability to multitask and navigate multiple systems.
• Comfortable in a fast-paced, metrics-driven environment.

Responsibilities

• Handle inbound calls with timely, accurate responses to inquiries about insurance and financial products.
• Assist with account servicing including policy information, transactions, updates, and general inquiries.
• Research and resolve issues with effective follow-up and high-quality service.
• Document customer interactions, transactions, and outcomes in internal systems.
• Process requests such as account updates and transactions in compliance with policies.
• Navigate multiple systems to deliver complete and accurate responses.
• Meet or exceed SLAs, quality standards, and performance metrics.
• Escalate complex or sensitive issues to appropriate teams.

Skills

Customer service

Call center experience

Communication skills

De-escalation

Multitasking

Education

High school diploma or equivalent

Tools

CRM systems

Call center software

Job description

DXC Technology (NYSE: DXC) helps global companies run mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. Organizations worldwide trust DXC to deliver services across the Enterprise Technology Stack to drive performance and innovation. At DXC, we leverage technology to deliver essential IT services that enable operational efficiency and business transformation. Our capabilities span business process outsourcing, insurance, analytics, applications, security, cloud, and modern workplace solutions.

Key Responsibilities

• Handle inbound calls, providing timely and accurate responses to inquiries related to insurance and financial products.
• Assist with account servicing, including policy information, transactions, updates, and general inquiries.
• Research and resolve issues, ensuring effective follow-up and high-quality service.
• Accurately document customer interactions, transactions, and outcomes in internal systems.
• Process requests such as account updates, documentation, and transaction-related activities in compliance with company policies.
• Navigate multiple systems efficiently to deliver complete and accurate responses.
• Meet or exceed service level agreements (SLAs), quality standards, and performance metrics.
• Escalate complex or sensitive issues to appropriate teams when necessary.
• Support operational initiatives and identify opportunities for process improvement.

Required Qualifications

• High school diploma or equivalent (G.E.D.).
• 2+ years of experience in customer service, call center, or high-volume client-facing roles.
• Strong verbal and written communication skills, with the ability to explain information clearly and professionally.
• Proven ability to handle challenging conversations and de-escalate concerns.
• Strong attention to detail and organizational skills.
• Ability to multitask and efficiently navigate multiple systems.
• Comfortable working in a fast-paced, metrics-driven environment.

Preferred Qualifications

• Experience in financial services, insurance, or related industries.
• Familiarity with insurance or financial products (e.g., annuities, retirement accounts, policies).
• Experience with CRM systems or call center technologies.

Key Skills & Competencies

• Customer-focused mindset with a commitment to service excellence
• Strong problem-solving and analytical skills
• Ability to work independently and collaboratively
• Adaptability and ability to learn new systems quickly
• Ability to remain calm and professional under pressure
• Strong listening and interpersonal skills

Equal Opportunity Employment

If you are an applicant from the United States, Guam, or Puerto Rico DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.

We participate in E-Verify.

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email. Please note: DXC will respond only to requests for accommodations due to a disability.

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.