Insurance Support Pro — Call Center Specialist

DXC Technology; Tennessee; On-site; USD 32,000 - 48,000; Full time

Job summary

DXC Technology is seeking a customer service professional in Tennessee to handle inquiries related to insurance and financial products. You will assist with account servicing, document interactions, and resolve issues while maintaining high service standards.

The role requires 2+ years in a fast-paced call center, excellent communication, and the ability to navigate multiple systems to deliver accurate responses.

Qualifications

• High school diploma or GED.
• 2+ years in customer service or call center.
• Strong verbal and written communication.
• Proven ability to de-escalate conversations.
• Strong attention to detail and organizational skills.
• Ability to multitask across multiple systems.
• Comfortable in a fast-paced, metrics-driven environment.

Responsibilities

• Handle inbound calls with timely, accurate responses on insurance and financial products.
• Assist with account servicing: policy information, transactions, updates.
• Research and resolve issues, with effective follow-up and high-quality service.
• Accurately document customer interactions, transactions, and outcomes in internal systems.
• Process requests such as account updates and documentation following company policies.
• Navigate multiple systems to deliver complete and accurate responses.
• Meet or exceed SLAs, quality standards, and performance metrics.
• Escalate complex or sensitive issues to appropriate teams.
• Support operational initiatives and identify opportunities for process improvement.

Skills

Customer service

De-escalation

Communication skills

Multitasking

Attention to detail

System navigation

Education

High school diploma

Tools

CRM systems

Job description

DXC Technology is seeking a customer service professional in Tennessee to handle inquiries related to insurance and financial products. You will assist with account servicing, document interactions, and resolve issues while maintaining high service standards.

The role requires 2+ years in a fast-paced call center, excellent communication, and the ability to navigate multiple systems to deliver accurate responses.