Insurance Specialist

Driveway Finance Corporation; Tigard (OR); On-site; USD 2,686,000 - 3,313,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Driveway Finance Corporation is seeking an Insurance Specialist to manage total losses and customer insurance updates, ensuring timely submission of documentation and accurate notes in the loan management system. You will verify active insurance coverage, educate customers on requirements, coordinate with carriers, and maintain collateral protection to support prompt insurance payments.

High school diploma or equivalent; auto insurance experience and collections experience preferred; strong PC

Qualifications

• Previous auto insurance experience preferred.
• Collections experience preferred.
• Proficient in MS Office (Excel/Word/Windows).

Responsibilities

• Process insurance policy cancellations and lapse documentation accurately and timely.
• Establish and maintain insurance coverage tracking for collateral protection.
• Contact customers to verify active insurance coverage and educate them on requirements.
• Update loan documentation with insurance information in the loan management system.
• Educate customers on total loss process and account responsibilities.
• Monitor accounts for non-payments related to insurance claims or cancellations.
• Coordinate with insurance carriers to verify claim progress and payments.
• Maintain up-to-date customer account information in the system.

Skills

Auto insurance

Collections

MS Office

Customer service

Communication

Tools

MS Office

Loan management system

Job description

Dealership:L0238 Driveway Finance CorporationDFC Insurance SpecialistThe DFC Insurance Specialist will be responsible for efficient, timely and accurate processing of total losses and customer insurance coverage to protect DFC collateral. The DFC Insurance Specialist will be required to perform job duties in a manner that ensures timely and accurate submission of required documentation, completion of notes and addition of necessary documentation within the DFC loan management system, and all other activities associated with total losses and customer insurance updates.The DFC Insurance Specialist reports to the DFC Collateral SupervisorCompensation Range: $19.50 - $24.05/hr, with a typical starting range of $19.50 - $22.50. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.What You'll DoProcess insurance policy cancellations and lapse documentation accurately and timely to ensure collection accounts reflect correct coverage status.Establish and maintain insurance coverage tracking systems to ensure ongoing compliance and collateral protection.Contact customers to verify active insurance coverage and educate them on contractual insurance requirements to reduce risk exposure.Confirm insurance claim status and update collection account information to maintain accurate loan documentation.Process Guarantee of Title paperwork in a timely manner to support prompt insurance payments.Educate customers on the total loss process and account responsibilities to drive timely resolution.Contact insurance carriers regularly to verify claim progress and payment status in order to minimize delays.Monitor customer accounts for non-payments related to insurance claims or contract cancellations and take appropriate action.Maintain accurate and up-to-date customer account information within the DFC loan management system.What You'll BringPrevious auto insurance experience preferred.Collections experience preferredSense of urgencyPC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)We offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.