Customer Support Representative

Lithia-; Medford (OR); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

401(k) Retirement Plan

Paid Holidays

PTO: 80 hours

Job summary

Lithia & Driveway, Medford, OR, is seeking a Customer Support Representative to serve as a central liaison between customers, dealerships, and internal teams. You will guide inquiries from initial contact through resolution, document interactions in Salesforce, and provide timely updates to ensure satisfaction and efficient case closure.

The role requires 1+ years in customer service, strong written and verbal communication, and proficiency with Microsoft Office; Salesforce or CRM experience is

Qualifications

• 1+ years of customer service, call center, or customer-facing experience.
• Strong written and verbal communication skills.
• Experience handling customer concerns through to resolution.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Experience with Salesforce, CRM, or case management is a plus.

Responsibilities

• Serve as the primary liaison between customers and dealership teams; drive issues toward resolution.
• Respond to customer concerns with professionalism and a solutions-first approach.
• Document interactions, case details, and outcomes in Salesforce; track trends.
• Coordinate with dealership leadership, legal counsel, and internal departments to finalize resolutions.
• Monitor open cases to ensure timely follow-up and closure.

Skills

Customer service

Communication

Organizational skills

Troubleshooting

Education

High School diploma or equivalent

Tools

Microsoft Office

Salesforce

Job description

Dealership:L0105 Lithia Home OfficeLithia & Driveway | Customer Support RepresentativeAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.As a Customer Support Representative, you'll help make that happen by serving as a central point of coordination between customers, dealerships, legal counsel, and internal teams.In this role, you'll guide customer concerns from initial contact through resolution, ensuring timely communication, accurate documentation, and effective follow-up every step of the way. Your work will directly contribute to customer satisfaction, dealership support, and continuous improvement efforts across the organization.Location: Lithia Home Office - MedfordTarget Hiring Range: $20.00–$23.00/hrWhat You'll DoServe as the primary liaison between customers and dealership teams, driving issues toward timely resolution.Respond to customer concerns with professionalism and a solutions-first approach, providing clear updates at each step.Document interactions, case details, and outcomes in Salesforce, tracking trends to identify recurring issues and improvement opportunities.Partner with dealership leadership, legal counsel, and internal departments to gather information and complete resolution documentation.Monitor open cases to ensure customers receive consistent follow-up until resolution.What You'll Bring1+ years of experience in customer service, call center, administrative, retail, hospitality, or another customer-facing role.Strong written and verbal communication skills, with experience managing customer concerns through to resolution.Experience providing detailed troubleshooting and resolutions to users while maintaining priorities in an organized manner.Proficiency with Microsoft Office (Outlook, Word, Excel, Teams).Experience with Salesforce, CRM, or case management platforms is a plus.Total RewardsAt Lithia & Driveway, we believe in pay transparency. The full compensation range for this position is $19.25–$28.85/hr, reflecting the earning potential and growth opportunities available within the role. Actual compensation will be determined based on factors such as experience, skills, job-related knowledge, and geographic location. Final pay decisions are made through the interview process and in accordance with applicable pay equity and transparency laws.We offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid HolidaysPTO: 80 hours front-loaded on day 1Short and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comHigh School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.