DFC Customer Service Representative I

Lithia Motors; United States; On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

PTO 80 hours front-loaded on day 1

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Vehicle Purchase Discounts

Wellness Programs

Job summary

Driveway Finance Corporation, part of the Lithia & Driveway family, seeks a Customer Service Representative I to handle inbound calls and provide excellent service. You will capture data accurately and support loan processing systems while reporting to the Customer Service Supervisor.

Location is Tigard, OR with a $21/hr compensation and shifts from early morning to evening. Prior call center experience and MS Office skills are preferred.

Qualifications

• Experience in telephone customer service preferred.
• Ability to input data accurately into multiple software systems.
• Strong verbal and written communication skills.

Responsibilities

• Handle inbound service calls in a call center environment.
• Monitor customer accounts for non-payments and irregularities.
• Prepare documents to fulfill customer requests.
• Educate customers on account terms and processes.
• Maintain up-to-date customer data in systems.
• Escalate delinquent accounts to Collections as needed.
• Perform other duties as assigned.

Skills

Customer service

Data entry

Troubleshooting

Communication

MS Office

Education

High School diploma

Tools

MS Office

Job description

Overview

Driveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway (LAD) family. DFC provides flexible, customer‑focused financing solutions for retail and commercial clients.

The Customer Service Representative I will be responsible for handling inbound service calls from customers while providing excellent customer service and accurately capturing data using company loan processing systems. The role reports to the Customer Service Supervisor.

Location & Compensation

Location: Tigard, OR

Compensation Range: $21/hr

Shifts

• 7am – 4pm
• 8am – 5pm
• 9am – 6pm
• 10am – 7pm

What You’ll Do

• Handle inbound service calls in a call center environment while delivering quality customer service.
• Monitor customer account details for non-payments, declined payments, delayed payments, and other irregularities.
• Prepare documents as needed to fulfill customer requests.
• Educate and counsel customers on account terms.
• Maintain and ensure accurate, up-to-date customer account information.
• Forward delinquent accounts to the appropriate Collections Team for account management.
• Perform other duties as assigned.

What You’ll Bring

• Previous telephone customer service experience preferred.
• Perform accurate data input into a variety of software.
• Provide courteous, knowledgeable, and professional customer service both in person and on the telephone.
• Experience providing detailed troubleshooting and resolutions to users.
• Experience interpreting and responding to customer questions and requests.
• PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.).

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays
• PTO: 80 hours front-loaded on day 1
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Eligibility & Additional Information

High School graduate or equivalent, 18 years or older required.

We are a drug-free workplace and are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.