Bilingual Collector I

Driveway Finance Corporation; Tigard (OR); Hybrid; USD 61,992,000 - 68,880,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Paid holidays

401(k) retirement plan

Job summary

Driveway Finance Corporation, Tigard, OR, is seeking a Bilingual Collector I to manage delinquent accounts with professional, compliant collections practices. The role combines outbound calling, negotiation, and customer service to resolve past-due balances.

The position offers a hybrid work arrangement (3 days in-office, 2 from home) and a hourly wage of $22. This role emphasizes accuracy, empathy, and adherence to regulations while protecting receivables.

Qualifications

• Bilingual in Spanish and English required.
• Experience in consumer collections or installment loans preferred.
• Strong communication and negotiation skills.
• Ability to multitask and manage time effectively.
• Detail-oriented with good judgment.

Responsibilities

• Make outbound collection attempts by phone, mail, and email.
• Review accounts for extensions, deferments, and due-date changes.
• Provide customer service in a corporate environment.
• Meet or exceed call-volume and action targets.

Skills

Bilingual Spanish & English

Excellent communication

Multitasking ability

Attention to detail

Customer service experience

Knowledge of installments/collections

Education

High School diploma

Tools

MS Office (Excel, Word)

Job description

Dealership:L0238 Driveway Finance CorporationDriveway Finance Corporation | Bilingual Collector IDriveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway (LAD) family, one of the largest automotive retailers in North America and where we exemplify "Auto Done Easy". DFC provides flexible, customer-focused financing solutions that support both retail and commercial clients. Our innovative approach combines technology with personalized service to simplify the vehicle financing experience. At DFC, we're driving the future of auto finance!The Bilingual DFC Collector I responsible for providing quality customer experience while working to collect and negotiate terms of repayment on delinquent accounts 1-60 days past due.LogisticsMonday - Friday 10am- 7pmHybrid (3 days in office, 2 from home)Tigard,ORPay $22/hourWhat You'll DoMake outbound collection attempts by phone, mail, and e-mail to resolve delinquent accounts in an ethically responsible manner by mitigating losses and maximizing receivable incomeProcess, follow up, and resolve inbound collection and customer service telephone inquiriesReview accounts for action such as extensions, deferments, and due date changes within authorized limits to promote customer performance of contractual obligationsProvide customer service in an corporate enviroment and show strong judegment in all interactions with co-workers and customers to ensure resolution of customer discrepancies and disputesFollow up on required customer insurance coverage and institute corrective action when deficient coverage is discoveredMeet or exceed established call volume and account action requirementsWhat You'll BringBilingual in Spanish & EnglishBasic knowledge of installment loans, consumer collections, and collections regulations & lawsPrevious collections experienceAbility to multitask by speaking with customers and typing information, avoid distractions, and be focused for scheduled shiftStrong attention to detailAble to multitaskExcellent communicationPC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)Total RewardsWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid HolidaysPTO: 80 hours front-loaded on day 1Short and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comHigh School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.