Remote Wireless Customer Care Pro - Paid Training

Afni, Inc.; Atlanta (GA); Remote; USD 20,000 - 21,000; Full time

Benefits offered by this job

Paid training

PTO & sick time

Health benefits

Vision benefits

Dental benefits

401k with match

Tuition reimbursement

Job summary

Afni, Inc. is seeking a wireless customer service specialist to support inbound calls and assist customers with their wireless accounts. You will rely on product knowledge to troubleshoot, update records, and process orders, all from a dedicated home-office setup.

The role requires strong communication, empathy, and multitasking, with a 12-week paid training period. The company offers a pathway for growth, a supportive leadership team, and a benefits package including health/vision/dental

Qualifications

• Exceptional communication and active listening in a fast-paced setting.
• Ability to handle difficult situations with empathy and professionalism.
• Experience in a home office environment with multiple systems.

Responsibilities

• Deliver world-class customer service to wireless inbound callers.
• Process orders, update accounts and records with accuracy.
• Troubleshoot and resolve customer concerns with empathy and efficiency.

Skills

Customer service

Communication

Active listening

Time management

Multitasking

Education

GED or High School Diploma

Job description

Afni, Inc. is seeking a wireless customer service specialist to support inbound calls and assist customers with their wireless accounts. You will rely on product knowledge to troubleshoot, update records, and process orders, all from a dedicated home-office setup.

The role requires strong communication, empathy, and multitasking, with a 12-week paid training period. The company offers a pathway for growth, a supportive leadership team, and a benefits package including health/vision/dental