Insurance Service & Claims Specialist

gobravvo; New York (NY); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

401(k) with matching

Life and disability insurance

Paid time off

Flexible scheduling

Professional development

Opportunities for advancement

Job summary

Gobravvo in Staten Island, NY is seeking an Insurance Customer Service Representative to support clients and ensure a high level of service. This full-time role focuses on answering inquiries, processing policy changes, and maintaining accurate records within a collaborative office environment.

You will develop knowledge of insurance products and participate in ongoing training, with a comprehensive benefits package and competitive hourly pay supporting professional growth.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented with strong multitasking abilities.
• Previous customer service experience preferred.
• Property and Casualty license preferred, or must be obtained within 30 days of hire.
• Ability to maintain confidentiality and accuracy.
• Teamplayer with capacity to work independently.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes, updates, and endorsements.
• Process insurance claims and follow up to ensure satisfaction.
• Maintain accurate and organized records of customer interactions.
• Coordinate with agency team to resolve issues efficiently.
• Identify customer needs and offer suitable insurance solutions.
• Participate in ongoing training and development opportunities.
• Support goals and high service standards of the agency.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Bilingual (Spanish) a plus

Education

Property and Casualty license (preferred)

Job description

Gobravvo in Staten Island, NY is seeking an Insurance Customer Service Representative to support clients and ensure a high level of service. This full-time role focuses on answering inquiries, processing policy changes, and maintaining accurate records within a collaborative office environment.

You will develop knowledge of insurance products and participate in ongoing training, with a comprehensive benefits package and competitive hourly pay supporting professional growth.