Insurance Support Specialist – NY Customer Service Pro

Sulekha.com New Media Pvt Ltd; New York (NY); On-site; USD 38,000 - 56,000; Full time

Job summary

Sulekha.com New Media Pvt Ltd in New York, NY is hiring a Customer Service Representative to handle client inquiries related to insurance policies and coverage details. You will assist with service requests, policy updates, and general account management while ensuring accurate records are maintained.

Responsibilities include explaining insurance products, processing endorsements and renewals, handling billing questions, and guiding clients through basic claims with timely, professional service.

Qualifications

• Strong verbal and written communication skills.
• Customer-focused attitude with excellent interpersonal skills.
• Basic understanding of insurance products (General Liability, Workers Compensation, Commercial policies).
• Detail-oriented with strong organizational skills.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Problem-solving skills with the ability to handle client concerns effectively.
• Basic computer proficiency and ability to work with CRM or insurance systems.
• Prior experience in customer service or insurance (preferred but not mandatory).
• Ability to learn quickly and adapt to company processes and systems.

Responsibilities

• Respond to client inquiries regarding insurance policies and coverage details.
• Assist customers with service requests, including policy updates and changes.
• Provide support for general account management and maintain accurate client records.
• Explain insurance products such as General Liability, Workers Compensation, and Commercial policies in a clear manner.
• Process endorsements, renewals, cancellations, and policy modifications.
• Handle billing questions and assist with payment-related concerns.
• Guide clients through basic claims processes and direct them to the appropriate departments.
• Ensure all customer interactions are handled professionally and in a timely manner.
• Collaborate with internal teams to resolve client issues efficiently.
• Maintain compliance with company policies and insurance regulations.

Skills

Verbal communication

Written communication

Customer focus

Interpersonal skills

Attention to detail

Multitasking

Problem solving

CRM familiarity

Insurance systems

Tools

CRM software

Insurance systems

Job description

Sulekha.com New Media Pvt Ltd in New York, NY is hiring a Customer Service Representative to handle client inquiries related to insurance policies and coverage details. You will assist with service requests, policy updates, and general account management while ensuring accurate records are maintained.

Responsibilities include explaining insurance products, processing endorsements and renewals, handling billing questions, and guiding clients through basic claims with timely, professional service.