Chubb Customer Center Account Executive

Chubb; Phoenix (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

Chubb in Phoenix, AZ is seeking a Remote Sales professional to counsel clients and agents on insurance needs, identify coverage gaps, and recommend solutions. You will navigate multiple systems to research, analyze, and resolve client inquiries and policy changes, while maintaining high service and quality standards.

The role emphasizes teamwork, strong interpersonal skills, and compliance with corporate policies and regulatory standards.

Qualifications

• Active Property & Casualty license required or provided during training.
• Associate degree or equivalent industry experience.
• Personal lines operations, agency, underwriting and/or marketing experience.
• Ability to drive results and innovate in a fast-paced environment.
• Excellent client service skills, including oral and written communication.
• Proficiency with Microsoft Office, specifically Word and Excel.
• Excellent organization skills and ability to multi-task.
• Ability to work independently or in a team, and handle multiple priorities within strict time constraints.

Responsibilities

• Counsel clients & agents on insurance needs.
• Identify gaps in coverage and make recommendations to address them.
• Research, analyze and resolve client inquiries and policy changes across systems.
• Work effectively in a team setting using professional interpersonal and communication skills.
• Maintain performance and quality standards.
• Know and comply with corporate policies and regulatory standards (SOX), PCI processes.
• Complete assigned work and other duties as assigned.
• Must be willing to work a M-F shift during hours of operation between 8am EST and 8pm EST and occasional ½ day on a Saturday.

Skills

Client service

Communication

Time management

Teamwork

Problem solving

Independent work

Education

Associate degree

Tools

Microsoft Office

Word

Excel

Job description

• Counsel clients & agents on insurance needs
• Identify gaps in coverage and make recommendations to address them
• Effectively navigate multiple systems/applications to research, analyze and resolve client inquires and policy changes
• Work effectively in a team setting using professional interpersonal and communication skills
• Maintain performance and quality standards
• Know and comply to corporate policies, regulatory standards (SOX), internal business processes (PCI) and procedure while processing work and meeting/exceeding service performance and quality standards.
• Complete assigned work and other duties as assigned
• Must be willing to work a M-F shift during hours of operation between 8am EST and 8pm EST and the occasional ½ day on a Saturday.

Qualifications

• An active Property & Casualty insurance license is required; if you do not possess one, the company will provide an opportunity to study and obtain during training
• Associate degree or equivalent industry experience
• Personal lines operations, agency, underwriting and/or marketing experience
• Ability to drive results and innovate in a fast-paced environment
• Excellent client service skills, including oral and written communication
• Proficiency with Microsoft Office, specifically Word and Excel
• Excellent organization skills and ability to multi-task
• Ability to work independently in areas without defined workflows, as well as in a team environment
• Ability to handle multiple priorities within strict time constraints

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Job Info

• Job Identification 34220
• Job Schedule Full time
• Regular or Temporary Regular
• Job Category Remote Sales
• Business Unit United States
• Legal Employer ACE American Insurance Company