Insurance-Savvy Front Desk & Billing Specialist

American Family Care; Smyrna (TN); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

401(k)

401(k) matching

Company parties

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Uniform Allowance

Verizon Discount

Job summary

American Family Care in Smyrna, TN seeks a detail‑oriented Medical Receptionist specializing in insurance verification and billing to be the face of our clinic. You’ll verify coverage before services, explain costs clearly to patients, and support revenue recovery while delivering excellent patient care.

This full‑time role offers comprehensive benefits, career growth into billing/revenue roles, and a competitive hourly wage.

Qualifications

• Experience with insurance verification and medical billing (non-negotiable!).
• Ability to explain complex insurance concepts to patients with empathy and clarity.
• Detail-oriented; a single digit error in an insurance ID can cost thousands.

Responsibilities

• Master Insurance Verification: verify coverage BEFORE services, prevent denials, maximize revenue capture.
• Excel at Financial Counseling: explain costs and insurance processes clearly to patients.
• Solve Billing Problems: identify and resolve discrepancies before they impact revenue.
• Drive Patient Satisfaction: provide excellent service during financial conversations while handling payments.
• Be the Face of AFC: greet patients with warmth and professionalism.
• Own the Front Desk Flow: process payments, schedule appointments, and manage check-ins efficiently.
• Protect Patient Information: maintain HIPAA-compliant records.

Skills

Insurance verification

Medical billing

Patient financial counseling

Customer service

Education

High school diploma

X-Ray Tech / Medical Assistant certification

Tools

Medical billing software

EMR systems

Job description

American Family Care in Smyrna, TN seeks a detail‑oriented Medical Receptionist specializing in insurance verification and billing to be the face of our clinic. You’ll verify coverage before services, explain costs clearly to patients, and support revenue recovery while delivering excellent patient care.

This full‑time role offers comprehensive benefits, career growth into billing/revenue roles, and a competitive hourly wage.