Insurance Verification Medical Front Desk Specialist

American Family Care, Inc.; Spring Hill (FL); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Mental Health & Prescription Coverage

Health Savings Account (HSA) with -em−

Short & Long-Term Disability + Life保险

401(k) with Employer Match

Paid Time Off starting at 152 hours

Employee Assistance Program (freeCouns

Uniform Allowance + Verizon Discount +

Job summary

American Family Care, Inc. is seeking a detail-oriented Medical Receptionist to serve as the face of the clinic, handling insurance verification, financial counseling, and patient check-ins.

The role emphasizes accurate coverage verification before services, clear cost explanations, and proactive resolution of billing issues to protect revenue. The position requires a high school diploma, experience in medical offices, and familiarity with EMR systems.

Qualifications

• Experience with insurance verification and medical billing required.
• Ability to explain complex insurance concepts to patients with empathy and clarity.
• Detail-oriented; a single digit error in an insurance ID can cost thousands.
• Experience as Medical Receptionist, Administrative Assistant, or in Customer Service in a medical office setting.
• Tech-savvy with medical billing software and EMR systems.
• Strong problem-solving skills to find billing solutions for patients and clinic.
• Positive attitude in challenging financial conversations.

Responsibilities

• Master Insurance Verification: verify coverage BEFORE services to prevent denials and maximize revenue
• Excel at Financial Counseling: explain costs and insurance processes clearly to patients
• Solve Billing Problems: identify and resolve discrepancies before they impact revenue
• Drive Patient Satisfaction: deliver excellent service during difficult financial conversations
• Be the Face of AFC: greet patients with warmth and professionalism
• Own the Front Desk Flow: process payments, schedule appointments, and manage patient check-ins
• Protect Patient Information: maintain organized records while following HIPAA regulations

Skills

Insurance verification

Medical billing

Customer service

EMR systems

HIPAA compliance

Education

High school diploma

Tools

Medical billing software

EMR systems

Job description

American Family Care, Inc. is seeking a detail-oriented Medical Receptionist to serve as the face of the clinic, handling insurance verification, financial counseling, and patient check-ins.

The role emphasizes accurate coverage verification before services, clear cost explanations, and proactive resolution of billing issues to protect revenue. The position requires a high school diploma, experience in medical offices, and familiarity with EMR systems.