Front Desk Revenue & Insurance Specialist

American Family Care; Gadsden (AL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Mental Health Coverage

HSA with employer

Disability & Life Insurance

401(k) match

Paid Time Off

Employee Assistance Program

Uniform Allowance

Verizon Discount

Job summary

American Family Care is seeking a Medical Receptionist focused on insurance verification and billing accuracy. You will verify coverage before services, explain costs to patients, and resolve billing issues while keeping patient satisfaction high.

This role also involves greeting patients, managing front desk flow, and protecting patient information in a HIPAA-compliant environment. Join AFC to advance revenue cycle knowledge, work with medical billing software and EMR systems, and grow within a

Qualifications

• Experience with insurance verification and medical billing is required.
• Ability to explain complex insurance concepts to patients with empathy.
• Detail-oriented with a focus on accuracy in insurance IDs.
• Background in medical office settings with customer service experience.
• Proficient with medical billing software and EMR systems.
• Strong problem-solving skills to find billing solutions.
• Positive attitude when dealing with financial conversations.

Responsibilities

• Master Insurance Verification: verify coverage before services to prevent denials.
• Excel at Financial Counseling: explain costs and billing processes to patients.
• Solve Billing Problems: resolve discrepancies before revenue impact.
• Drive Patient Satisfaction: maintain service quality during financial discussions.
• Be the Face of AFC: greet and assist patients professionally.
• Own the Front Desk Flow: process payments, schedule appointments, check-ins.
• Protect Patient Information: maintain HIPAA-compliant records.

Skills

Insurance verification

Medical billing software

EMR systems

Customer service

Detail-oriented

Problem solving

Communication

Education

High school diploma (preferred)

X-Ray Tech or Medical Assistant cert (plus)

Tools

EMR systems

Billing software

Microsoft Excel

Job description

American Family Care is seeking a Medical Receptionist focused on insurance verification and billing accuracy. You will verify coverage before services, explain costs to patients, and resolve billing issues while keeping patient satisfaction high.

This role also involves greeting patients, managing front desk flow, and protecting patient information in a HIPAA-compliant environment. Join AFC to advance revenue cycle knowledge, work with medical billing software and EMR systems, and grow within a