Insurance & Billing Pro — Front Desk (Full-Time)

American Family Care; Irondale (AL); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Mental Health & Prescription Coverage

HSA contributions

Disability & Life Insurance

401(k) with Employer Match

Paid Time Off 152 hours/year

Employee Assistance Program

Uniform Allowance

Verizon Discount

Job summary

American Family Care is seeking a detail-oriented Medical Receptionist for its corporate-backed urgent care network. The role centers on verification of insurance, patient financial counseling, and accurate billing within a fast-paced clinic environment.

You will verify coverage before services, explain costs to patients, and resolve billing issues while delivering friendly, compliant service. Prior front desk/medical office experience a plus.

Qualifications

• Experience with insurance verification and medical billing.
• Explain insurance concepts clearly to patients.
• Detail-oriented; accuracy essential with insurance IDs.
• Experience as Medical Receptionist/Administrative Assistant/Customer Service in a medical office.
• Tech-savvy with medical billing software and EMR systems.
• Strong problem-solving to find billing solutions.
• Positive attitude during challenging financial conversations.

Responsibilities

• Master Insurance Verification: verify coverage before services and maximize revenue.
• Excel at Financial Counseling: explain costs and insurance complexities to patients.
• Solve Billing Problems: identify and resolve discrepancies before impact on revenue.
• Drive Patient Satisfaction: deliver excellent service during financial conversations.
• Be the Face of AFC: greet patients with warmth and professionalism.
• Own the Front Desk Flow: process payments, schedule appointments, manage check-ins.
• Protect Patient Information: adhere to HIPAA regulations.

Skills

Insurance verification

Medical billing

Customer service

HIPAA compliance

EMR systems

Detail-oriented

Education

X-Ray Tech certification

Medical Assistant certification

High school diploma

Tools

Medical billing software

EMR software

Job description

American Family Care is seeking a detail-oriented Medical Receptionist for its corporate-backed urgent care network. The role centers on verification of insurance, patient financial counseling, and accurate billing within a fast-paced clinic environment.

You will verify coverage before services, explain costs to patients, and resolve billing issues while delivering friendly, compliant service. Prior front desk/medical office experience a plus.