Insurance Sales & Customer Care Specialist

Fred Loya Insurance Agency; Aurora (CO); On-site; USD 38,000 - 46,000; Full time

Job summary

Fred Loya Insurance Agency in Aurora, CO is seeking a motivated Customer Service Agent to assist policyholders with questions, payments, quotes, renewals, and cancellations.

You will perform FNOL vehicle inspections, handle deposits, and support marketing efforts for new business development as needed. A High School Diploma and basic computer skills are required; bilingual English/Spanish is helpful and state licensing may be required.

Qualifications

• Basic to intermediate computer skills and general software literacy.
• Bilingual English/Spanish is helpful for customer interactions.
• Must have excellent communication skills and provide a first-rate customer experience.
• Must pass state licensing requirements.

Responsibilities

• Sell and provide professional service to customers.
• Answer questions regarding customer policies.
• Accept payments and process transactions.
• Identify customer needs and advise accordingly.
• Follow up on quotes, renewals and cancellations.
• Support marketing initiatives for new business development as needed.
• Maintain a neat work area and office.
• Conduct FNOL vehicle inspections (as applicable).
• Take vehicle photos as required.
• Handle bank deposits and related duties.

Skills

Computer literacy

Bilingual English/Spanish

Excellent communication skills

State license requirements

Education

High School Diploma

Job description

Fred Loya Insurance Agency in Aurora, CO is seeking a motivated Customer Service Agent to assist policyholders with questions, payments, quotes, renewals, and cancellations.

You will perform FNOL vehicle inspections, handle deposits, and support marketing efforts for new business development as needed. A High School Diploma and basic computer skills are required; bilingual English/Spanish is helpful and state licensing may be required.