Policy Care & Renewal Specialist (Bilingual)

Fred Loya Insurance Agency; Denver (CO); On-site; USD 36,000 - 48,000; Full time

Job summary

Fred Loya Insurance Agency in Denver, CO seeks a full-time customer service representative to handle customer inquiries about policies, process payments, and assist with quotes, renewals and cancellations. The role emphasizes professional, courteous service to clients and collaborative support for marketing initiatives as needed.

The position requires strong communication, reliability, and a flexible schedule to meet customer needs; bilingual English/Spanish is helpful.

Qualifications

• Must pass state licensing requirements
• Flexible schedule
• Reliable transportation
• Bilingual English/Spanish is helpful (not required)
• Excellent communication skills and ability provide a first-rate customer experience

Responsibilities

• Provides professional, courteous service to internal and external customers
• Answers any questions regarding customer's policy
• Accept payments and process transactions
• Identify any potential needs the customer may have regarding their policy
• Follow up with customers on quotes, renewals, and cancellations
• Involved with marketing initiatives for new business development on an as-needed basis
• Maintain a neat and clean work area and office
• FNOL's (vehicle inspections)
• Position is full time
• Other duties as assigned

Skills

Communication skills

Bilingual (English/Spanish)

Computer literacy

Assertive

Customer service

Education

High School Diploma

Previous customer service experience is helpful

Job description

Fred Loya Insurance Agency in Denver, CO seeks a full-time customer service representative to handle customer inquiries about policies, process payments, and assist with quotes, renewals and cancellations. The role emphasizes professional, courteous service to clients and collaborative support for marketing initiatives as needed.

The position requires strong communication, reliability, and a flexible schedule to meet customer needs; bilingual English/Spanish is helpful.