Insurance Premium Payment Associate I

Sentara Health Plans; Virginia Beach, Northern (VA, KY); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Paid Time Off and Sick Leave

401k with Employer Match

Tuition Assistance

Job summary

Sentara Health Plans in Virginia Beach is seeking an Insurance Premium Payment Associate to respond to telephonic payment inquiries and process payments for insurance products while delivering high-level customer service.

Hybrid schedule at Sentara Park, Virginia Beach. Requires a High School Diploma and one year in healthcare insurance billing or related customer service; collections experience preferred; strong verbal skills and attention to detail.

Qualifications

• One year of related experience Healthcare Insurance, billing
• One year of strong Customer Service experience
• Written and Verbal skills --to support customer service goals
• Collections experience preferred but not required
• Detail oriented

Responsibilities

• Responds to record and process telephonic payment inquiries.
• Responsible for taking both initial and ongoing payments for insurance products while maintaining a high level of customer service.
• Work in multiple computer programs at a time.
• Must be able to maintain a high level of service to customers while managing changing volume demands of the call center.

Skills

Customer service

Verbal communication

Computer skills

Detail oriented

Collections experience

Education

High School Diploma

Job description

## Insurance Premium Payment Associate IApplyremote type: Hybridlocations: Virginia Beach, VAtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR-92430**City/State**Virginia Beach, VA**Work Shift**First (Days)**Overview:**# **Insurance Premium Payment Associate**Responds to record and process telephonic payment inquiries. Responsible for taking both initial and ongoing payments for insurance products while maintaining a high level of customer service. Responsible to work in multiple computer programs at a time. Must be able to maintain a high level of service to customers while managing changing volume demands of the call center. One year customer service experience, computer skills & strong verbal skills required. Collections experience preferred. Must be detailed oriented.Hybrid -Sentara Park, Virginia Beach, VA# **Education*** High School Diploma# # **Certification/Licensure*** No specific certification or licensure requirements# **Experience*** High School Diploma* One (1) year of related experience Healthcare Insurance, billing* One (1) year of strong Customer Service experience* Written and Verbal skills --to support customer service goals* Collections experience preferred but not required* Detail oriented **Benefits: Caring For Your Family and Your Career****•** Medical, Dental, Vision plans• Adoption, Fertility and Surrogacy Reimbursement up to $10,000• Paid Time Off and Sick Leave• Paid Parental & Family Caregiver Leave• Emergency Backup Care• Long-Term, Short-Term Disability, and Critical Illness plans• Life Insurance• 401k/403B with Employer Match• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education• Student Debt Pay Down – $10,000•Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.**Sentara Health is an equal opportunity employer** and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.In support of our mission “to improve health every day,” this is a tobacco-free environment.**For positions that are available as remote work,** **Sentara Health employs associates in the following states:**Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.