Customer Service Rep I (Part-Time)

Sentara-9; Virginia Beach (VA); On-site; USD 29,000 - 43,000; Part time

Benefits offered by this job

Medical, Dental, Vision plans

Paid Time Off and Sick Leave

401k with Employer Match

Tuition Assistance

Student Debt Pay Down

Life Insurance

Bonuses (discretionary)

Job summary

Sentara Health is seeking a full-time remote Customer Service Representative for the Evening shift. This on-call remote role requires residency in Virginia Beach or Hampton Roads and the ability to travel on-site if needed.

Expected hours are 3:30PM to 7:30PM, Monday through Friday, with base pay ranging from $20.65 to $30.78 per hour, plus potential bonuses and shift differentials. The role involves handling calls related to member eligibility, plan benefits, claims, billing updates, and

Qualifications

• High school diploma or equivalent required.
• Two years of customer service experience required.
• Previous data entry experience required.
• Prior scheduling experience required.
• Familiar with Epic Beaker preferred.
• Experience in a high-volume call center preferred.

Responsibilities

• Handle incoming calls to resolve member eligibility, benefits, and claim payments.
• Assist patients with billing, payment plans, and payment inquiries.
• Schedule patient appointments as needed.

Skills

Customer service

Data entry

Scheduling

Call center

Education

High school diploma

Tools

Epic Beaker

Job description

City/StateVirginia Beach, VAWork ShiftSecond (Evenings)Overview:Sentara Health is currently seeking a full-time remote Customer Service Representative.Position Status: Part Time, Evening ShiftPosition Location: This is a remote position; however, candidates must reside in Virginia Beach or Hampton Roads area. You must be able to travel on-site if you have connectivity issues.Standard Working Hours: Must be able to work between the hours of 3:30PM to 7:30PM- M-FThe Customer Service Representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.EducationHigh school diploma or equivalent RequiredExperienceTwo years of customer service experience requiredPrevious data entry experience requiredPrior scheduling experience requiredFamiliar with Epic beaker preferredExperience in a high-volume call center preferred.We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $20.65 - $30.78 hourly. Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.Benefits: Caring For Your Family and Your Career• Medical, Dental, Vision plans• Adoption, Fertility and Surrogacy Reimbursement up to $10,000• Paid Time Off and Sick Leave• Paid Parental & Family Caregiver Leave• Emergency Backup Care• Long-Term, Short-Term Disability, and Critical Illness plans• Life Insurance• 401k/403B with Employer Match• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education• Student Debt Pay Down – $10,000•Pet Insurance•Legal Resources Plan•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.In support of our mission “to improve health every day,” this is a tobacco-free environment.For positions that are available as remote work, Sentara Health employs associates in the following states:Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.