Insurance Premium Payment Associate I

Sentara Health Administration, Inc.; Virginia Beach (VA); Hybrid; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Time Off

401k with Employer Match

Tuition Assistance

Student Debt Pay Down

Life Insurance

Adoption & Fertility Reimbursement

Pet Insurance

Job summary

Sentara Health Administration, Inc. seeks an Insurance Premium Payment Associate in a hybrid role at Sentara Park, Virginia Beach. The position involves handling telephonic payment inquiries and processing payments for insurance products, while delivering strong customer service.

Candidates should have at least one year of healthcare insurance billing experience and solid verbal communication, with computer skills and attention to detail. Collections experience is preferred but not required.

Qualifications

• High School Diploma required.
• One year of related experience in Healthcare Insurance / billing.
• One year of strong customer service experience; collections experience preferred.

Responsibilities

• Responds to record and process telephonic payment inquiries.
• Accepts initial and ongoing payments for insurance products.
• Maintains high level of customer service during calls.
• Works across multiple computer programs concurrently.
• Manages changing call volume demands in a hybrid environment.

Skills

Customer service

Verbal communication

Computer skills

Detail oriented

Collections experience

Education

High School Diploma

Job description

City/StateVirginia Beach, VAWork ShiftFirst (Days)Overview:Insurance Premium Payment AssociateResponds to record and process telephonic payment inquiries. Responsible for taking both initial and ongoing payments for insurance products while maintaining a high level of customer service. Responsible to work in multiple computer programs at a time. Must be able to maintain a high level of service to customers while managing changing volume demands of the call center.One year customer service experience, computer skills & strong verbal skills required. Collections experience preferred. Must be detailed oriented.Hybrid -Sentara Park, Virginia Beach, VAEducationHigh School DiplomaCertification/LicensureNo specific certification or licensure requirementsExperienceHigh School DiplomaOne (1) year of related experience Healthcare Insurance, billingOne (1) year of strong Customer Service experienceWritten and Verbal skills -to support customer service goalsCollections experience preferred but not requiredDetail orientedWe provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $22.02 - $32.66 hourly. Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.Benefits: Caring For Your Family and Your Career• Medical, Dental, Vision plans• Adoption, Fertility and Surrogacy Reimbursement up to $10,000• Paid Time Off and Sick Leave• Paid Parental & Family Caregiver Leave• Emergency Backup Care• Long-Term, Short-Term Disability, and Critical Illness plans• Life Insurance• 401k/403B with Employer Match• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education• Student Debt Pay Down – $10,000•Pet Insurance•Legal Resources Plan•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.In support of our mission “to improve health every day,” this is a tobacco-free environment.For positions that are available as remote work, Sentara Health employs associates in the following states:Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.