Customer Service Representative I

Sentara Health Plans; Virginia Beach, Northern (VA, KY); Hybrid; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401k/403B with Employer Match

Paid Time Off

Educational assistance

Job summary

Sentara Health is seeking a dedicated Customer Service Representative to handle member inquiries including eligibility, benefits, and billing issues. This remote role requires residency in Virginia Beach/Hampton Roads and on-site travel if connectivity fails.

The position supports appointment scheduling, payment plans, and patient services with a focus on accuracy in data entry and high-volume call handling.

Qualifications

• Two years of customer service experience required.
• Previous data entry experience required.
• Prior scheduling experience required.

Responsibilities

• Handle research and resolution of telephone inquiries from members or patients.
• Address issues related to eligibility, prescription benefits, and claims payments.
• Assist with billing updates, payment plans, and patient scheduling as needed.

Skills

Customer service

Data entry

Scheduling

Education

High school diploma or equivalent

Tools

Epic Beaker

Job description

## Customer Service Representative IApply: Hybrid: Virginia Beach, VA: Full time: Posted Today: JR-104585**City/State**Virginia Beach, VA**Work Shift**First (Days)**Overview:****Sentara Health** is currently seeking a full-time remote **Customer Service Representative.****Position Status**: Full-time, Day Shift**Position Location: This is a remote position; however, candidates must reside in Virginia Beach or Hampton Roads area. You must be able to travel on-site if you have connectivity issues.****Standard Working Hours**: Must be able to work between the hours of 8:00AM to 4:30PMThe Customer Service Representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.**Education*** High school diploma or equivalent **Required****Experience*** Two years of customer service experience **required*** Previous data entry experience **required*** Prior scheduling experience **required*** Familiar with Epic beaker **preferred*** Experience in a high-volume call center **preferred**We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $20.65 - $30.78 hourly.Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. **Benefits: Caring For Your Family and Your Career****•** Medical, Dental, Vision plans• Adoption, Fertility and Surrogacy Reimbursement up to $10,000• Paid Time Off and Sick Leave• Paid Parental & Family Caregiver Leave• Emergency Backup Care• Long-Term, Short-Term Disability, and Critical Illness plans• Life Insurance• 401k/403B with Employer Match• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education• Student Debt Pay Down – $10,000•Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.**Sentara Health is an equal opportunity employer** and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.In support of our mission “to improve health every day,” this is a tobacco-free environment.**For positions that are available as remote work,** **Sentara Health employs associates in the following states:**Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.