Financial Services Specialist

Sentara Health Plans; Virginia Beach, Northern (VA, KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental plan

Vision plan

Paid time off

401k match

Tuition assistance

Student debt payoff

Life insurance

Disability benefits

Adoption assistance

Emergency backup care

Pet insurance

Legal resources plan

Job summary

Sentara Health Plans is seeking a Financial Services Specialist for the Centralized Authorizations team. This remote-friendly position supports patients by gathering insurance and financial information, explaining costs, and guiding toward financial assistance before services are provided.

The ideal candidate will have strong communication skills, meticulous attention to detail, and experience in healthcare revenue cycle or related fields.

Qualifications

• Excellent communication skills are required.
• Strong attention to detail is essential.
• Experience in a healthcare or revenue cycle/billing setting is preferred.

Responsibilities

• Identify and register patient insurance and benefit details while safeguarding PHI.
• Explain financial responsibilities to patients and guide those needing financial assistance.
• Generate insurance and self-pay estimates to ensure timely processing before services.

Skills

Excellent communication skills

Attention to detail

Education

High school diploma or equivalent

Job description

City/State Virginia Beach, VA Work Shift First (Days) Overview: Financial Service Specialist Remote opportunity on the Centralized Authorizations team! Do you have strong attention to detail and great communication skills? The Financial Services Specialist is responsible for accurately identifying and registering patient insurance and benefit details while safeguarding protected health information (PHI). This role interacts with patients using system tools to gather information, explain financial responsibilities, and guide those needing financial assistance. The Financial Services Specialist may also generate insurance and self-pay estimates to ensure efficient, timely processing before services are provided. Provides financial education and/or financial assistance opportunities to consumers prior to services being rendered Collects balances or other monies due at time of pre-registration process Creates self-pay and insurance estimates Remote schedule opportunity candidates in the Hampton Roads area (Virginia). Must be able to get to the Independence area of Virginia Beach as required. Other Requirements Strong communication skills, both verbal and written Very strong attention to detail Ability to enter and manage sensitive personal and financial information Virginia Remote/best qualified candidates will be available to work at the VB office when necessary to provide team building or education Education High school graduate or equivalent (Required) Experience 6 months’ related experience such as customer service, medical office setting, other healthcare or revenue cycle/billing setting (Required) Insurance experience strongly preferred.

Skills

• Excellent communication skills
• Strong attention to detail

Benefits

Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan

Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming. Sentara Health is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years. Offering hundreds of sites of care including 12 hospitals, PACE, home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan. The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years. Sentara offers professional development and a continued employment philosophy!