Financial Services Specialist

Sentara; Virginia Beach (VA); Hybrid; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Paid Time Off

Tuition Assistance – $5,250/year

401k with Employer Match

Job summary

Sentara Independence in Virginia Beach is seeking a Financial Services Specialist for the Centralized Authorizations team. The role focuses on accurately identifying and registering patient insurance, explaining financial responsibilities, and guiding patients to financial assistance before services are provided.

The position offers remote schedule opportunities in the Hampton Roads area with required on-site presence at times for team education and collaboration.

Qualifications

• Strong communication skills, both verbal and written.
• Excellent attention to detail when handling sensitive PHI.

Responsibilities

• Identify and register patient insurance and benefit details.
• Explain financial responsibilities to patients and guide financial assistance options.
• Generate insurance and self-pay estimates to enable timely service processing.
• Collect balances during the pre-registration process and support patient financial education.

Skills

Communication skills

Attention to detail

Education

High school diploma or equivalent

Job description

City/StateVirginia Beach, VAWork ShiftFirst (Days)Overview:Financial Service SpecialistRemote opportunity on the Centralized Authorizations team! Do you have strong attention to detail and great communication skills?The Financial Services Specialist is responsible for accurately identifying and registering patient insurance and benefit details while safeguarding protected health information (PHI). This role interacts with patients using system tools to gather information, explain financial responsibilities, and guide those needing financial assistance. The Financial Services Specialist may also generate insurance and self-pay estimates to ensure efficient, timely processing before services are provided.Provides financial education and/or financial assistance opportunities to consumers prior to services being renderedCollects balances or other monies due at time of pre-registration processCreates self-pay and insurance estimatesRemote schedule opportunity candidates in the Hampton Roads area (Virginia). Must be able to get to the Independence area of Virginia Beach as required.Other RequirementsStrong communication skills, both verbal and writtenVery strong attention to detailAbility to enter and manage sensitive personal and financial informationVirginia Remote/best qualified candidates will be available to work at the VB office when necessary to provide team building or educationEducationHigh school graduate or equivalent (Required)Experience6 months’ related experience such as customer service, medical office setting, other healthcare or revenue cycle/billing setting (Required)Insurance experience strongly preferredSkills:Excellent communication skillsStrong attention to detailWe provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $21.87 - $32.87 hourly. Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.Benefits: Caring For Your Family and Your Career• Medical, Dental, Vision plans• Adoption, Fertility and Surrogacy Reimbursement up to $10,000• Paid Time Off and Sick Leave• Paid Parental & Family Caregiver Leave• Emergency Backup Care• Long-Term, Short-Term Disability, and Critical Illness plans• Life Insurance• 401k/403B with Employer Match• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education• Student Debt Pay Down – $10,000•Pet Insurance•Legal Resources Plan•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.In support of our mission “to improve health every day,” this is a tobacco-free environment.For positions that are available as remote work, Sentara Health employs associates in the following states:Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.