Insurance Premium Payment Associate

Sentara Healthcare Inc; Virginia Beach (VA); Hybrid; USD 35,000 - 50,000; Full time

Job summary

Sentara Healthcare Inc located in Virginia Beach is seeking a dedicated Insurance Premium Payment Associate for a full-time role with a hybrid work schedule. The role demands customer service prowess as you respond to phone inquiries and manage payment processes efficiently.

Candidates should have at least one year of experience in customer service and preferably in a healthcare setting. Strong computer skills and attention to detail are essential.

Qualifications

• 1-year customer service experience required.
• Payment and/or Billing experience in healthcare is highly preferred.
• Must have experience in a call center.

Responsibilities

• Responds to telephonic payment inquiries in a high volume call queue environment.
• Responsible for taking payments for insurance products while maintaining customer service.
• Work in multiple computer programs at once.

Skills

Customer service skills

Computer skills

Strong verbal skills in English

Detail-oriented

Education

High school diploma or equivalent

Job description

Sentara Health Plans Insurance Premium Payment Associate

Full-time, Day Shift

Standard Working Hours: 9:00 am to 6:00 pm EST, Monday-Friday, with a hybrid schedule requiring 2 days a week in office. No weekends required.

Position Location: 2 in-office days (Hybrid work schedule) at Sentara Park 1300 in Virginia Beach.

Responsibilities

Responds to record and process telephonic payment inquiries throughout the day in a higher volume call queue environment. Responsible for taking both initial and ongoing payments for insurance products while maintaining a high level of customer service. Responsible to work in multiple computer programs at a time. Must be able to maintain a high level of service to customers while managing changing volume demands of the call center.

Education

• High school diploma or equivalent.

Certification/Licensure

• No specific certification or licensure requirements.

Experience

• 1-year customer service experience required.
• Payment and/or Billing experience in healthcare is highly preferred.
• Computer skills & strong verbal skills in English required.
• Must have experience in a call center & be detail-oriented, highly preferred.
• Healthcare environment experience a plus.
• Reliable transportation essential to success in role.