Insurance Policy Support & Service Specialist

plymouthrock; Boston (MA); On-site; USD 45,000 - 51,000; Full time

Benefits offered by this job

Paid time off

Holidays

Floating holidays

Onsite gym

Tuition reimbursement

Health insurance

Wellness program

Insurance discounts

401(k) matching

Parental leave

Professional development

Commuter benefits

Job summary

Plymouth Rock is seeking a Customer Service Representative in Boston to handle inbound calls from customers, agents, and third parties. You will process policy changes and manage multiple tasks in a fast-paced environment, delivering first-call resolution with strong product knowledge.

Ideal candidates have strong communication, organizational, and analytical skills, plus a bachelor's or associate degree. The role offers comprehensive benefits and on-site gym access at the Boston location.

Qualifications

• Above average interpersonal, listening, communication and organizational skills.
• Good analytical and decision-making skills.
• High energy and motivation to follow up and take ownership.
• Bachelor's or associate Degree

Responsibilities

• Research customer and agent inquiries and elevate issues to Supervisor as needed.
• Accurately enter and update policy information in a timely fashion and handle phone inquiries.
• Manage time efficiently and handle multiple tasks in a fast-paced work environment.
• Answer questions regarding policies, coverages and premiums; assume ownership for thorough follow up on all contacts.
• Deliver first call resolution and make it easy for the customer.
• Perform research and initiate changes/corrections to customer’s policies according to established procedures and sound business judgment.
• Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge.

Skills

Interpersonal skills

Communication skills

Organizational skills

Analytical skills

Decision making

Ownership

Education

Bachelor's or Associate Degree

Job description

Plymouth Rock is seeking a Customer Service Representative in Boston to handle inbound calls from customers, agents, and third parties. You will process policy changes and manage multiple tasks in a fast-paced environment, delivering first-call resolution with strong product knowledge.

Ideal candidates have strong communication, organizational, and analytical skills, plus a bachelor's or associate degree. The role offers comprehensive benefits and on-site gym access at the Boston location.