Auto Insurance Customer Care Specialist (Entry Level)

plymouthrock; Boston (MA); On-site; USD 45,000 - 51,000; Full time

Benefits offered by this job

PTO + holidays

Onsite gym

Tuition reimbursement

Excellent health insurance

Wellness program

Job summary

The Plymouth Rock Company in Boston seeks a Customer Service & Claims Associate to deliver exceptional service to customers, agents, and reporting parties via phone, email, text, and chat. No prior insurance experience is required; extensive paid training and ongoing support will build knowledge of auto products and service practices.

This full-time role offers competitive benefits, career growth potential, and opportunities to develop communication and problem-solving skills in a fast-paced

Qualifications

• Excellent verbal and written communication skills.
• Ability to listen actively, show empathy, and support customers with patience and tact.
• Strong problem-solving skills and the ability to identify and address customer needs.

Responsibilities

• Provide exceptional customer service.
• Serve as the initial point of contact for customers following an auto accident.
• Support inquiries through phone, email, text, and chat.
• Actively listen to customers, respond with professionalism and courtesy.
• Create new auto claims files accurately and hand off to claims experts.
• Confirm initial coverage details and provide clear information.
• Update and maintain customer, policy, and claim information.
• Build positive relationships with customers, agents, and peers.
• Adapt to changing processes, systems, and needs.

Skills

Verbal communication

Written communication

Active listening

Empathy

Problem solving

Teamwork

Patience

Continuous learning

Education

College degree preferred

Job description

The Plymouth Rock Company in Boston seeks a Customer Service & Claims Associate to deliver exceptional service to customers, agents, and reporting parties via phone, email, text, and chat. No prior insurance experience is required; extensive paid training and ongoing support will build knowledge of auto products and service practices.

This full-time role offers competitive benefits, career growth potential, and opportunities to develop communication and problem-solving skills in a fast-paced