Customer Service & Policy Support Specialist

Plymouth Rock Assurance Corporation; Boston (MA); On-site; USD 45,000 - 51,000; Full time

Benefits offered by this job

Paid time off

8 paid national holidays

Floating holidays

Onsite gym

Tuition Reimbursement

Health insurance (start day 1)

401(k) employer contribution

Parental leave

Job summary

Plymouth Rock Assurance Corporation seeks a Customer Service Representative - Personal Lines to handle inbound calls from customers, agents, and third parties, process policy changes, and manage multiple tasks in a fast-paced setting.

Responsibilities include researching inquiries, updating policy data, and delivering first call resolution with thorough follow-up. The role emphasizes accuracy, teamwork, and strong product knowledge at a Boston-based location.

Qualifications

• Above average interpersonal, listening, communication and organizational skills.
• Good analytical and decision-making skills.
• High energy and motivation to follow up and take ownership.
• Bachelor's or associate Degree.

Responsibilities

• Research customer and agent inquiries and elevate issues to Supervisor as needed.
• Accurately enter and update policy information in a timely fashion and handle phone inquiries.
• Manage time efficiently and handle multiple tasks in a fast-paced work environment.
• Answer questions regarding policies, coverages and premiums; assume ownership for thorough follow up on all contacts.
• Deliver first call resolution and make it easy for the customer.
• Perform research and initiate changes/corrections to customer’s policies according to established procedures and sound business judgment.
• Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge.

Skills

Interpersonal skills

Analytical skills

Decision-making

High energy

Ownership

Education

Bachelor's or Associate degree

Job description

Plymouth Rock Assurance Corporation seeks a Customer Service Representative - Personal Lines to handle inbound calls from customers, agents, and third parties, process policy changes, and manage multiple tasks in a fast-paced setting.

Responsibilities include researching inquiries, updating policy data, and delivering first call resolution with thorough follow-up. The role emphasizes accuracy, teamwork, and strong product knowledge at a Boston-based location.