Auto Insurance Claims & Service Specialist (Entry-Level)

Plymouth Rock Assurance; Boston (MA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salaries

Dental and vision insurance

401k company match

Extensive training

Access to Boston Sports Club

Job summary

Plymouth Rock Assurance in Boston is seeking an entry-level Customer Service Representative to handle property and casualty claims. The role involves delivering superior service to independent agents and policyholders while maintaining agency relationships.

The ideal candidate will have at least one year of experience, excellent communication skills, and a customer-centric focus. Plymouth Rock offers competitive salaries, dental and vision insurance, and extensive training to support your career development.

Responsibilities

• Deliver extraordinary service to policyholders and agents.
• Research customer concerns and resolve issues.
• Process policy endorsements in a timely manner.
• Provide training to independent agents.
• Achieve department productivity standards.
• Support inquiries efficiently.
• Complete assigned project work on time.
• Work independently with minimal supervision.
• Set a professional example in work ethic.

Skills

Customer centric focus

Problem resolution skills

Excellent oral and written communication

Organizational skills

Multitasking

Microsoft Office

Attention to detail

Knowledge of auto insurance contracts

MA Property and Casualty License

Education

Minimum of 1 year of overall work experience

Personal Lines Auto (MA, NH, and CT) preferred

Job description

Plymouth Rock Assurance in Boston is seeking an entry-level Customer Service Representative to handle property and casualty claims. The role involves delivering superior service to independent agents and policyholders while maintaining agency relationships.

The ideal candidate will have at least one year of experience, excellent communication skills, and a customer-centric focus. Plymouth Rock offers competitive salaries, dental and vision insurance, and extensive training to support your career development.