Customer Service Representative

Plymouth Rock Assurance; Boston (MA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salaries

Dental and vision insurance

401k company match

Extensive training

Access to Boston Sports Club

Job summary

Plymouth Rock Assurance in Boston is seeking an entry-level Customer Service Representative to handle property and casualty claims. The role involves delivering superior service to independent agents and policyholders while maintaining agency relationships.

The ideal candidate will have at least one year of experience, excellent communication skills, and a customer-centric focus. Plymouth Rock offers competitive salaries, dental and vision insurance, and extensive training to support your career development.

Responsibilities

• Deliver extraordinary service to policyholders and agents.
• Research customer concerns and resolve issues.
• Process policy endorsements in a timely manner.
• Provide training to independent agents.
• Achieve department productivity standards.
• Support inquiries efficiently.
• Complete assigned project work on time.
• Work independently with minimal supervision.
• Set a professional example in work ethic.

Skills

Customer centric focus

Problem resolution skills

Excellent oral and written communication

Organizational skills

Multitasking

Microsoft Office

Attention to detail

Knowledge of auto insurance contracts

MA Property and Casualty License

Education

Minimum of 1 year of overall work experience

Personal Lines Auto (MA, NH, and CT) preferred

Job description

Plymouth Rock is looking for energetic, driven entry-level candidates to work in their Claims Department. The primary responsibility of this role is to handle property and casualty claims. Working in our downtown Boston location (across the street from South Station), Claims Representatives investigate, evaluate and create a disposition of the first and third party auto property damage claims.

Plymouth Rock offers competitive salaries and top notch benefits including dental and vision insurance as well as a 401k company match. We have a Boston Sports Club in our building and also offer extensive training to start help jumpstart your career.

Job Description

In this position, the Customer Service Representative will be a highly motivated individual responsible for delivering superior service experiences to our independent agents and policyholders. The Representative will develop and maintain agency relationships to drive sales, service and underwriting execution in support of PRAC MA, PRAC CT and MWAC products.

Responsibilities:

• Primarily responsible to provide extraordinary service to our policy holders and agents.
• Research customer concerns and take accountability through resolution. Escalate customer complaints and feedback to management as required.
• Process policy endorsements accurately and within a timely fashion in accordance with established company procedures.
• Provide training to our independent agency force in support of our products and services.
• Achieve and maintain department productivity, Customer Experience and time service standards.
• Support MA, CT, and MWAC inquiries making sure to find the "Yes" opportunity with each customer interaction.
• Complete all assigned project work qualitatively and in a timely manner.
• Capable of working independently with minimal supervision.
• Set a professional example in both approach and work ethic.

Knowledge, Skills, and Abilities Required:

• Customer centric focus.
• Sound problem resolution and analytical skills.
• Excellent oral and written communications skills.
• Excellent organizational skills and the ability to work in a fast past environment.
• Ability to multitask.
• Sound knowledge of Microsoft Office.
• Ability to work with attention to detail.
• Knowledge of auto insurance contracts preferred.
• MA Property and Casualty License preferred.

Qualifications

Education & Experience:

• Minimum of 1 year of overall work experience.
• Personal Lines Auto (MA, NH, and CT) preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.