Customer Service Representative

Plymouth Rock Assurance; Port Reading (NJ); On-site; USD 48,000 - 53,000; Full time

Benefits offered by this job

4 weeks PTO

Health insurance starting Day 1

401(k) employer contribution

Onsite gym and health center

Job summary

Plymouth Rock Assurance is seeking a Customer Service Associate in New Jersey to deliver exceptional service to customers, agents, and partners. You will handle inbound calls, emails, and texts, and benefit from paid training and a fully sponsored insurance license.

The role requires strong communication, problem-solving, and the ability to work a flexible schedule, with shifts 8:00am–7:00pm on weekdays and 10:00am–3:00pm on select Saturdays. A NJ license will be sponsored.

Qualifications

• High school diploma required; college degree is a plus.
• Must obtain NJ Property & Casualty Insurance Producer License; training provided and license sponsorship.
• Spanish language proficiency is a plus.

Responsibilities

• Handle inbound calls, emails, and texts with accuracy.
• Ensure first contact resolution and high customer satisfaction.
• Build product knowledge across Auto, Home, and Umbrella policies.
• Develop relationships with agents and partners.
• Support licensing and training processes as part of onboarding.

Skills

Interpersonal skills

Communication skills

Organizational skills

Analytical mindset

Decision-making abilities

Data entry

Flexibility

Ownership & follow-up

Time management

Spanish (bonus)

Education

High school diploma

College degree a plus

Tools

Computer skills

Data entry software

Job description

Are you ready to embark on a rewarding career journey? At Plymouth Rock, we pride ourselves on fostering a dynamic and supportive service center environment where professionalism and teamwork are highly valued. If you’re the kind of person who enjoys solving problems and helping others when they need it, this could be a great opportunity to start your career at Plymouth Rock!

We’re currently seeking passionate individuals to join our team as Customer Service Associate, where you'll play a pivotal role in providing exceptional service to our valued customers, agents, and partners. As a Customer Service Associate, you'll be at the forefront of our customer interactions, handling inbound calls with efficiency and professionalism. With our internal paid training and licensing program, you will become a certified subject matter expert on Plymouth Rock and affiliate insurance products.

RESPONSIBILITIES

• Answer inquiries via phone, email and texting regarding policies, coverages, and premiums with confidence and accuracy.
• Ensure first call resolution, making the customer experience as seamless as possible.
• Develop and maintain comprehensive product knowledge across all three lines of insurance (Auto, Homeowner, and Umbrella).
• Cultivate strong relationships with our agents and partners, contributing to our collaborative work environment.
• Utilize your analytical and decision-making skills to address policy changes and corrections effectively.
• Exceed customer and agent expectations by delivering top-notch service through positive interactions and extensive product expertise.
• The ability to work a flexible schedule is a critical aspect of this position. Hours for this position are shifts between: 8:00am–7:00pm Monday – Friday and 10:00am–3:00pm every third Saturday.

QUALIFICATIONS

• Strong interpersonal, communication, and organizational skills.
• Analytical mindset with good decision-making abilities.
• Proficiency in computer skills and data entry.
• High motivation to take ownership and follow up on tasks.
• Flexibility to adapt to a fast-paced, changing environment.
• Ability to work weekdays and rotational Saturdays.
• Must obtain a NJ Property & Casualty Insurance Producer License (You will receive fully paid training, and we will sponsor you for your insurance license).
• High school diploma required, college degree is a plus!
• Spanish language proficiency is a plus!

SALARY RANGE

The pay range for this position is $48,000 to $52,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

PERKS & BENEFITS

• 4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Annual 401(k) Employer Contribution
• Free onsite gym and health center at our Woodbridge Location
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Robust health and wellness program and fitness reimbursements
• Various Paid Family leave options including Paid Parental Leave
• Tuition Reimbursement

ABOUT THE COMPANY

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.