Insurance Policy & Customer Support Specialist

Brown & Brown, Inc.; Columbus (OH); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health Benefits

401k

Paid Time Off

Job summary

One80 Intermediaries is seeking a Customer Service Representative to join our growing team. You will be the primary contact for customers, delivering accurate information, resolving inquiries, and providing exceptional service across multiple channels.

The ideal candidate is empathetic, professional, and skilled at problem-solving in a fast-paced environment. This on-site role offers competitive pay and benefits within a collaborative culture.

Qualifications

• High school diploma or equivalent required.
• Associate degree or higher preferred.
• Experience in call center or high-volume customer service environments is required.

Responsibilities

• Respond to incoming customer inquiries via phone, chat, and email in a timely and professional manner.
• Assist current and prospective customers with policy interpretation, claims inquiries, and premium/billing-related matters.
• Review and interpret insurance policy terms to determine coverage eligibility.
• Clearly explain policy details and ensure customer understanding by confirming and clarifying information as needed.
• Handle requests related to coverage changes, account cancellations, and customer concerns.
• Identify customer needs and provide appropriate solutions to support retention and satisfaction.
• Investigate and resolve issues by gathering necessary information and utilizing available resources.

Skills

Call center experience

Customer service

Verbal communication

Written communication

Microsoft Office

Typing speed 40-50 wpm

Multisystem navigation

Education

High school diploma or equivalent

Associate degree or higher preferred

Tools

Microsoft Office

CRM systems

Job description

One80 Intermediaries is seeking a Customer Service Representative to join our growing team. You will be the primary contact for customers, delivering accurate information, resolving inquiries, and providing exceptional service across multiple channels.

The ideal candidate is empathetic, professional, and skilled at problem-solving in a fast-paced environment. This on-site role offers competitive pay and benefits within a collaborative culture.