Customer Service Representative

Brown & Brown, Inc.; Columbus (OH); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health benefits

401(k)

Student loan assistance

Tuition reimbursement

Mental health services

Paid time off

Holidays

Job summary

One80 Intermediaries in Columbus, Ohio, is seeking a Customer Service Representative to be the primary contact for customers across phone, chat, and email, delivering an exceptional service experience. The ideal candidate will interpret policy terms, assist with claims and billing inquiries, and resolve issues promptly while maintaining professionalism.

Strong communication and MS Office proficiency are essential for success in this high-volume role.

Qualifications

• High school diploma or equivalent required; associate degree or higher preferred.
• Minimum of 2 years of call center or customer service experience in a high-volume environment with performance metrics.
• Strong attention to detail with the ability to follow complex procedures accurately.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Ability to navigate multiple systems and resources simultaneously while maintaining accuracy.
• Excellent verbal and written communication skills.
• Strong customer service orientation with professional phone and email etiquette.
• Ability to adapt quickly in a fast-paced, changing environment.
• Receptive to coaching and feedback with a commitment to continuous improvement.
• Strong organizational skills and typing 40–50 wpm.

Responsibilities

• Respond to incoming customer inquiries via phone, chat, and email in a timely and professional manner.
• Assist current and prospective customers with policy interpretation, claims inquiries, and premium/billing-related matters.
• Review and interpret insurance policy terms to determine coverage eligibility.
• Explain policy details and ensure customer understanding by confirming and clarifying information as needed.
• Handle requests related to coverage changes, account cancellations, and customer concerns.
• Identify customer needs and provide appropriate solutions to support retention and satisfaction.
• Investigate and resolve issues by gathering necessary information and utilizing available resources.

Skills

Customer service

Communication

Problem solving

Typing speed

MS Office

Education

High school diploma or equivalent

Associate degree or higher

Tools

Word

Excel

Outlook

Teams

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

One80 Intermediaries

Customer Service Representative

to join our growing team!The Customer Service Representative will serve as a primary point of contact for customers, providing accurate information, resolving inquiries, and delivering an exceptional service experience.

The ideal candidate is enthusiastic about helping others, demonstrates empathy and professionalism, and communicates effectively across multiple channels. Successful CSRs are adaptable, detail-oriented, and skilled at problem-solving, ensuring customer concerns are addressed efficiently and thoroughly.

How You Will Contribute:

Respond to incoming customer inquiries via phone, chat, and email in a timely and professional manner.Assist current and prospective customers with policy interpretation, claims inquiries, and premium/billing-related matters.Review and interpret insurance policy terms to determine coverage eligibility.Clearly explain policy details and ensure customer understanding by confirming and clarifying information as needed.Handle requests related to coverage changes, account cancellations, and customer concerns.Identify customer needs and provide appropriate solutions to support retention and satisfaction.Investigate and resolve issues by gathering necessary information and utilizing available resources.

Skills & Experience to be Successful:

High school diploma or equivalent required; associate degree or higher preferred.Minimum of 2 years of call center or customer service experience in a high-volume environment with performance metrics.Strong attention to detail with the ability to follow complex procedures accurately.Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).Ability to navigate multiple systems and resources simultaneously while maintaining accuracy.Excellent verbal and written communication skills.Strong customer service orientation with professional phone and email etiquette.Ability to adapt quickly in a fast-paced, changing environment.Receptive to coaching and feedback with a commitment to continuous improvement.Strong organizational skills and the ability to type 40–50 words per minute.

About One80:

One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem.

Pay Range

$19.00 - $19.00 Hourly

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be YourselfAs an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.