Insurance Customer Support Specialist

001 Brown & Brown, Inc; United States; Remote; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health benefits

401k

Student loan assistance

Tuition reimbursement

Mental health services

Paid time off

Job summary

One80 Intermediaries, part of Arrowhead Intermediaries, is seeking a Customer Service Representative to serve as a primary contact for customers across phone, chat, and email. You will interpret policy terms, assist with claims and billing, and ensure accurate, empathetic service.

The role requires a high school diploma (associate degree preferred), 2+ years in a high-volume call center, and strong communication skills.

Qualifications

• High school diploma or equivalent required; associate degree or higher preferred.
• 2+ years of call center or customer service experience in a high-volume environment with performance metrics.
• Strong attention to detail and ability to follow complex procedures.
• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams).
• Ability to navigate multiple systems while maintaining accuracy.
• Excellent verbal and written communication skills.
• Strong customer service orientation and professional etiquette.
• Adaptive in a fast-paced environment and receptive to coaching.

Responsibilities

• Respond to customer inquiries via phone, chat, and email promptly and professionally.
• Assist customers with policy interpretation, claims inquiries, and billing matters.
• Review policy terms to determine coverage eligibility.
• Explain policy details clearly and confirm information for accuracy.
• Handle requests related to coverage changes, account cancellations, and concerns.
• Identify customer needs and provide solutions to support retention and satisfaction.
• Investigate issues by gathering information and using available resources.

Skills

Call center experience

Excellent communication

Empathy

Multichannel support

Problem solving

Attention to detail

Adaptability

Typing speed 40-50 wpm

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Office Suite

Job description

One80 Intermediaries, part of Arrowhead Intermediaries, is seeking a Customer Service Representative to serve as a primary contact for customers across phone, chat, and email. You will interpret policy terms, assist with claims and billing, and ensure accurate, empathetic service.

The role requires a high school diploma (associate degree preferred), 2+ years in a high-volume call center, and strong communication skills.