Insurance Customer Support Specialist

Brown & Brown, Inc.; Columbus (OH); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health benefits

401(k)

Student loan assistance

Tuition reimbursement

Mental health services

Paid time off

Holidays

Job summary

One80 Intermediaries in Columbus, Ohio, is seeking a Customer Service Representative to be the primary contact for customers across phone, chat, and email, delivering an exceptional service experience. The ideal candidate will interpret policy terms, assist with claims and billing inquiries, and resolve issues promptly while maintaining professionalism.

Strong communication and MS Office proficiency are essential for success in this high-volume role.

Qualifications

• High school diploma or equivalent required; associate degree or higher preferred.
• Minimum of 2 years of call center or customer service experience in a high-volume environment with performance metrics.
• Strong attention to detail with the ability to follow complex procedures accurately.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Ability to navigate multiple systems and resources simultaneously while maintaining accuracy.
• Excellent verbal and written communication skills.
• Strong customer service orientation with professional phone and email etiquette.
• Ability to adapt quickly in a fast-paced, changing environment.
• Receptive to coaching and feedback with a commitment to continuous improvement.
• Strong organizational skills and typing 40–50 wpm.

Responsibilities

• Respond to incoming customer inquiries via phone, chat, and email in a timely and professional manner.
• Assist current and prospective customers with policy interpretation, claims inquiries, and premium/billing-related matters.
• Review and interpret insurance policy terms to determine coverage eligibility.
• Explain policy details and ensure customer understanding by confirming and clarifying information as needed.
• Handle requests related to coverage changes, account cancellations, and customer concerns.
• Identify customer needs and provide appropriate solutions to support retention and satisfaction.
• Investigate and resolve issues by gathering necessary information and utilizing available resources.

Skills

Customer service

Communication

Problem solving

Typing speed

MS Office

Education

High school diploma or equivalent

Associate degree or higher

Tools

Word

Excel

Outlook

Teams

Job description

One80 Intermediaries in Columbus, Ohio, is seeking a Customer Service Representative to be the primary contact for customers across phone, chat, and email, delivering an exceptional service experience. The ideal candidate will interpret policy terms, assist with claims and billing inquiries, and resolve issues promptly while maintaining professionalism.

Strong communication and MS Office proficiency are essential for success in this high-volume role.