Insurance Operations Manager - On-Site, Indian Trail, NC

Impact Performance Team; Indian Trail (NC); Sur place; USD 100 000 - 120 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Retirement (3% company match)

PTO

Résumé du poste

Impact Performance Team is seeking an Agency Operations Manager to lead daily operations for Personal and Commercial Lines in Indian Trail, NC. You will oversee service teams, processes, and HR-related duties while maintaining carrier relationships and technology systems.

The role requires 8+ years in insurance across lines, plus management experience. Active P&C licenses in NC and SC are required; on-site work Monday–Friday in Indian Trail.

Qualifications

• 8+ years of experience in Insurance across Personal and Commercial Lines.
• Management experience within the insurance industry is preferred.
• Experience in an agency operations leadership role is a plus.
• Active P&C license in North Carolina and South Carolina.

Responsabilités

• Run daily operations across Personal Lines and Commercial Lines.
• Manage the service teams for Personal and Commercial Lines.
• Own processes, reporting and day-to-day office management.
• Handle basic Human Resources duties.
• Manage and maintain relationships with contracted carriers.
• Monitor and oversee technology and systems used by the agency.
• Be the primary contact for clients and carriers.
• Deliver outstanding customer service via phone, email and in person.
• Collaborate with team members to achieve agency success.

Connaissances

Leadership experience

Operations management

Customer service focus

Communication

Description du poste

Impact Performance Team is seeking an Agency Operations Manager to lead daily operations for Personal and Commercial Lines in Indian Trail, NC. You will oversee service teams, processes, and HR-related duties while maintaining carrier relationships and technology systems.

The role requires 8+ years in insurance across lines, plus management experience. Active P&C licenses in NC and SC are required; on-site work Monday–Friday in Indian Trail.