Insurance Operations Lead - Quality & Escalations

PNC Financial Services Group, Inc.; Charlotte (NC); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

401(k) with match

Paid time off

Job summary

PNC Financial Services Group, Inc. is seeking an Operations Manager based in Charlotte, NC. This role focuses on leading the operations team, aligning processes with strategic objectives, and driving service quality and risk controls within the Midland footprint.

The ideal candidate will have managerial and servicing experience, insurance background, and strong problem solving and critical thinking abilities to thrive in a fast-paced, in-office environment.

Qualifications

• Successful candidates must demonstrate knowledge, skills and abilities for the role.
• Listed below are skills, competencies, work experience, education and certifications needed.

Responsibilities

• Executes operating plan and communicates strategic direction to operations team.
• Manages and is responsible for achieving desired business results and handles escalations.
• Coaches and develops team members and translates strategy into plans.
• Provides consultation to service partners and customers and drives process improvements.
• Reviews transactions and reports to identify exceptions and ensure compliance.

Skills

Managerial experience

Servicing experience

Insurance experience

Quality control

Escalations

Problem solving

Critical thinking

Ability to work in fast-paced env

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking an Operations Manager based in Charlotte, NC. This role focuses on leading the operations team, aligning processes with strategic objectives, and driving service quality and risk controls within the Midland footprint.

The ideal candidate will have managerial and servicing experience, insurance background, and strong problem solving and critical thinking abilities to thrive in a fast-paced, in-office environment.