Operations Leader - Insurance & Annuities, Onsite 3x/Week

Aspida Holdings Ltd.; Durham (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Relocation available

Full benefits package

Job summary

A leading insurance provider in Durham, NC, is seeking a dynamic Operations Manager responsible for overseeing operational performance in various departments. The ideal candidate will have 3-5 years of managerial experience, preferably in the insurance or financial industry, along with clear communication skills and a proactive approach to problem-solving. This role requires a strong leader to supervise teams, handle escalated issues, and develop employee morale. Full-time position with competitive salary and benefits package offered.

Qualifications

• Minimum of 3-5 years managerial experience, preferably in the contact center or insurance sector.
• Must possess NC Life License.
• Strong PC skills and verbal/written communication abilities.
• Experience managing multiple projects simultaneously.

Responsibilities

• Oversee Aspida Operations and ensure effective teamwork.
• Supervise contact center performance for optimal customer experience.
• Handle escalated issues ensuring customer satisfaction.
• Mentor and train employees while fostering workplace culture.
• Develop initiatives to motivate team members.

Skills

Management experience

Customer service

Problem-solving

Communication skills

Leadership

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

A leading insurance provider in Durham, NC, is seeking a dynamic Operations Manager responsible for overseeing operational performance in various departments. The ideal candidate will have 3-5 years of managerial experience, preferably in the insurance or financial industry, along with clear communication skills and a proactive approach to problem-solving. This role requires a strong leader to supervise teams, handle escalated issues, and develop employee morale. Full-time position with competitive salary and benefits package offered.