Branch Manager: Growth, Team Leadership & Omnichannel CX

PNC; Gastonia (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

PNC's Gastonia, NC branch is seeking a Branch Manager to drive performance across sales, service, and risk management in an omni-channel environment. You will lead a diverse team, coach staff, and build relationships with customers and local businesses to grow revenue and deepen client loyalty.

You will ensure compliance with regulatory guidelines, manage risk, and deliver a differentiated client experience while fostering an inclusive workplace and a strong talent pipeline.

Qualifications

• Knowledge, skills, and abilities for the Branch Manager role.
• Experience in branch banking services and team leadership.
• Certifications/licensures as applicable to regulated banking roles.

Responsibilities

• Plan and execute branch performance to drive revenue and customer loyalty.
• Lead a high performing team through coaching and development.
• Manage risk and ensure regulatory compliance.
• Lead consultative sales and community partnerships.
• Deliver omni-channel customer experience and seamless processes.

Skills

Accountability

Banking

Client Counseling

Customer Experience

Customer Loyalty

Decision Making

People Management

Proactive Behavior

Results Oriented

Job description

PNC's Gastonia, NC branch is seeking a Branch Manager to drive performance across sales, service, and risk management in an omni-channel environment. You will lead a diverse team, coach staff, and build relationships with customers and local businesses to grow revenue and deepen client loyalty.

You will ensure compliance with regulatory guidelines, manage risk, and deliver a differentiated client experience while fostering an inclusive workplace and a strong talent pipeline.