Insurance Operations Manager - Quality & Customer Focus

PNC Financial Services Group, Inc.; Overland Park (KS); On-site; USD 70,000 - 110,000; Full time

Job summary

PNC Financial Services Group, Inc. is seeking an Operations Manager based in the Midland footprint. The role focuses on leading an operations team, delivering strategic direction, and managing escalations while driving quality and risk controls.

This in-office position emphasizes supervisory experience, servicing knowledge, and strong problem-solving abilities. The ideal candidate will have a background in operations with exposure to insurance, quality control, and process improvements, and will

Qualifications

• 5+ years of related experience with supervisory responsibilities.
• No degree required; consider a combination of education and experience.
• Experience aligning operations with risk and compliance requirements.

Responsibilities

• Execute operating plan and lead operations across one or more sites.
• Manage and coach supervisors and team members; handle escalations and guidance.
• Identify process improvements and develop SOPs; collaborate on policy enhancements.
• Review transactions and reports to monitor quality, risk, and compliance.
• Support service partners and customers, ensuring effective operational performance.

Skills

Supervisory

Servicing

Insurance

Quality control

Escalations

Problem solving

Critical thinking

Fast-paced

Job description

PNC Financial Services Group, Inc. is seeking an Operations Manager based in the Midland footprint. The role focuses on leading an operations team, delivering strategic direction, and managing escalations while driving quality and risk controls.

This in-office position emphasizes supervisory experience, servicing knowledge, and strong problem-solving abilities. The ideal candidate will have a background in operations with exposure to insurance, quality control, and process improvements, and will