Insurance Operations Leader — Process & Quality

PNC Financial Services Group, Inc.; Farmers Branch (TX); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical/prescription drug coverage (H)

Dental and vision options

Life insurance

Disability protection

401(k) with company match

Pension and stock purchase plans

Dependent care reimbursement

Back-up child/elder care

Relocation/educational assistance

Wellness program with incentives

Parental leave

Up to 11 paid holidays

Vacation days

Job summary

PNC is seeking an Operations Manager to lead and coordinate across multiple sites, ensuring strategic direction is executed and targets are met. The role emphasizes coaching, process improvements, and risk mitigation within an in-office environment.

Ideal candidates bring managerial and servicing experience, plus insurance knowledge, with strong problem solving and critical thinking in a fast-paced setting. Collaboration with partners and customers is essential.

Qualifications

• Managerial experience and supervisory capability.
• Experience in servicing and insurance domains.
• Quality control and escalation handling skills.
• Strong problem solving and critical thinking abilities.
• Ability to perform in a fast-paced environment.

Responsibilities

• Executes operating plan and communicates strategic direction to operations team across sites.
• Manages and is responsible for achieving desired business results and handles escalations.
• Provides coaching and develops team members; leads staff meetings and translates strategy into actions.
• Advises service partners and customers; identifies process improvements and SOPs; supports policy updates.
• Monitors transactions and reports for exceptions; ensures risk mitigation and compliance.

Skills

Managerial experience

Servicing experience

Insurance experience

Quality control

Escalations

Problem solving

Critical thinking

Fast-paced environment

Education

No Degree

Job description

PNC is seeking an Operations Manager to lead and coordinate across multiple sites, ensuring strategic direction is executed and targets are met. The role emphasizes coaching, process improvements, and risk mitigation within an in-office environment.

Ideal candidates bring managerial and servicing experience, plus insurance knowledge, with strong problem solving and critical thinking in a fast-paced setting. Collaboration with partners and customers is essential.