Insurance Operations Leader: Process & Quality Excellence

PNC Financial Services; Boca Raton (FL); On-site; USD 75,000 - 110,000; Full time

Job summary

PNC Financial Services is seeking an Operations Manager within its Midland organization. The role is based in-office and focuses on leading operations teams, managing multiple functions and sites, and driving strategic execution while ensuring risk management and customer service standards are met.

The ideal candidate will have managerial experience, servicing and insurance experience, and strong problem solving and communication skills to thrive in a fast-paced environment.

Qualifications

• Successful candidates must demonstrate knowledge, skills, and abilities needed for the role.
• Listed below are skills, competencies, work experience, education, and required certifications/licensures.

Responsibilities

• Executes operating plan and communicates strategic direction to operations team across sites.
• Manages and is responsible for achieving desired business results and escalation resolution.
• Provides coaching and development to team members and leads staff meetings.
• Offers consultation to service partners and customers; supports process improvements.
• Reviews transactions and reports to identify exceptions and ensure compliance.

Skills

Managerial experience

Servicing experience

Insurance experience

Quality control

Escalations

Problem solving

Critical thinking

Fast-paced environment

Job description

PNC Financial Services is seeking an Operations Manager within its Midland organization. The role is based in-office and focuses on leading operations teams, managing multiple functions and sites, and driving strategic execution while ensuring risk management and customer service standards are met.

The ideal candidate will have managerial experience, servicing and insurance experience, and strong problem solving and communication skills to thrive in a fast-paced environment.