Insurance Office Receptionist — Customer Care & Growth

Don Enga - State Farm Insurance; New York (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Retirement Plan (401k, IRA)

Paid Time Off (Vacation, Sick & Public

Training & Development

Job summary

Don Enga - State Farm Insurance in New York is seeking a friendly receptionist to welcome clients in person and over the phone, answer inquiries, and route them to the appropriate team.

You will manage appointment scheduling, maintain customer records, and support daily office communications while identifying opportunities to discuss insurance options.

This role emphasizes strong organization, reliable follow-up, and a customer-focused attitude to help the team deliver excellent service.

Qualifications

• Experience as receptionist or in customer service required.
• Strong communication and interpersonal abilities.
• Excellent organizational and multitasking skills.
• Comfort with sales conversations.
• Proficiency with Microsoft Office and CRM software.

Responsibilities

• Greet customers in person and over the phone, guiding them to the appropriate team.
• Schedule appointments and manage office communications.
• Assist with inquiries and maintain customer records.
• Engage customers to identify insurance options.
• Provide quality service and follow up on customer needs.
• Support the team with administrative tasks and projects.

Skills

Receptionist experience

Communication skills

Organizational skills

Sales conversations

Microsoft Office

CRM systems

Tools

Microsoft Office

CRM systems

Job description

Don Enga - State Farm Insurance in New York is seeking a friendly receptionist to welcome clients in person and over the phone, answer inquiries, and route them to the appropriate team.

You will manage appointment scheduling, maintain customer records, and support daily office communications while identifying opportunities to discuss insurance options.

This role emphasizes strong organization, reliable follow-up, and a customer-focused attitude to help the team deliver excellent service.