Insurance Office Reception & Customer Advocate

Mtwashingtoninsurance; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Mtwashingtoninsurance is seeking a friendly Customer Service Representative to join our Mt. Washington/Louisville agency.

You will grow client relationships by handling policy changes, inquiries, and processing claims, serving as a liaison between customers and agency departments, and helping customers select the right products. We value strong organizational and communication skills, a bilingual Spanish preference, and a positive attitude.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.
• Bilingual Spanish preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.
• Identifying gaps in coverage and presenting options to fill those gaps.

Skills

Strong organizational skills

Attention to detail

Excellent customer service

Communication skills

Bilingual Spanish

Job description

Mtwashingtoninsurance is seeking a friendly Customer Service Representative to join our Mt. Washington/Louisville agency.

You will grow client relationships by handling policy changes, inquiries, and processing claims, serving as a liaison between customers and agency departments, and helping customers select the right products. We value strong organizational and communication skills, a bilingual Spanish preference, and a positive attitude.