Bilingual P&C Insurance CSR (English/Spanish)

The Wade Agency LLC.; Kentucky; On-site; USD 32,000 - 46,000; Full time

Job summary

The Wade Agency LLC. is seeking a Bilingual (English/Spanish) Customer Service Representative with an active P&C license to join their growing team in Kentucky.

You will serve as the primary contact for clients, handling policy servicing, coverage questions, and policy changes with a focus on exceptional service. In this role, you will process endorsements, review coverage, and communicate with carriers to resolve issues while maintaining accurate records.

Qualifications

• Active Property & Casualty (P&C) Insurance License (Required)
• Fluent in both English and Spanish (Required)
• Previous insurance customer service experience
• Excellent verbal and written communication skills
• Strong attention to detail and organizational skills
• Ability to multitask in a fast‑paced office environment
• Professional, dependable, and customer‑focused attitude
• Proficiency with computer systems and agency management software

Responsibilities

• Provide exceptional customer service in both English and Spanish
• Assist clients with policy changes, renewals, billing questions, and coverage inquiries
• Process endorsements, policy updates, and other service requests accurately
• Review insurance coverage and recommend appropriate solutions based on client needs
• Communicate with insurance carriers to resolve customer issues efficiently
• Maintain accurate customer records and documentation
• Build long‑term relationships through professional, responsive service
• Support the agency with additional administrative and customer service tasks as needed

Skills

Bilingual EN/ES

P&C License

Customer Service

Attention to detail

Multitasking

Communication skills

Job description

The Wade Agency LLC. is seeking a Bilingual (English/Spanish) Customer Service Representative with an active P&C license to join their growing team in Kentucky.

You will serve as the primary contact for clients, handling policy servicing, coverage questions, and policy changes with a focus on exceptional service. In this role, you will process endorsements, review coverage, and communicate with carriers to resolve issues while maintaining accurate records.