Insurance Front Desk & Customer Service Specialist

Juan Gonzalez - State Farm Agent; Houston (TX); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Paid time off

Training & development

Résumé du poste

State Farm is seeking a service team member to join our Houston office. You will greet customers, manage scheduling, handle inquiries, and maintain accurate records while contributing to a positive customer experience.

Ideal candidates are organized, energetic, and detail-oriented, with a willingness to learn and grow in the insurance industry and engage in sales conversations when appropriate.

Qualifications

• Previous experience in a customer service role is required.
• Strong communication and interpersonal skills are essential.
• Excellent organizational and multitasking abilities are needed.
• Comfortable engaging in sales conversations with customers.
• Basic computer skills including Microsoft Office and CRM systems are required.

Responsabilités

• Greet customers in person and by phone, directing them to the right team members.
• Manage appointment scheduling and office communications.
• Assist with inquiries and maintain customer records.
• Engage with prospective and existing customers to identify insurance options.
• Provide outstanding customer service and follow up on needs.
• Support the team with various administrative tasks and projects.

Connaissances

Customer service

Communication

Organization

Sales conversations

CRM systems

Outils

Microsoft Office

CRM systems

Description du poste

State Farm is seeking a service team member to join our Houston office. You will greet customers, manage scheduling, handle inquiries, and maintain accurate records while contributing to a positive customer experience.

Ideal candidates are organized, energetic, and detail-oriented, with a willingness to learn and grow in the insurance industry and engage in sales conversations when appropriate.