Insurance Front Desk & Customer Care Specialist

Tim-Harvey---State-Farm-Agent; Springfield (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Tim Harvey - State Farm Agent seeks a receptionist to greet customers, manage appointments, and handle inquiries in a busy insurance agency. The role emphasizes customer service, organization, and accurate record-keeping within a supportive team environment.

The ideal candidate will be detail‑oriented, comfortable engaging in sales conversations, and proficient with Microsoft Office and CRM systems to maintain client records and support daily operations.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Communication skills

Interpersonal skills

Organizational abilities

Multitasking

Tools

CRM systems

Microsoft Office

Job description

Tim Harvey - State Farm Agent seeks a receptionist to greet customers, manage appointments, and handle inquiries in a busy insurance agency. The role emphasizes customer service, organization, and accurate record-keeping within a supportive team environment.

The ideal candidate will be detail‑oriented, comfortable engaging in sales conversations, and proficient with Microsoft Office and CRM systems to maintain client records and support daily operations.